Tenants
TENANTS INFORMATION
We pride ourselves on our commitment to building and maintaining positive relationships. The majority of our business comes from referrals and as such we ensure that customer service is at the heart of everything we do.
So, whether you have a query relating to your tenancy, property management or maintenance, or if you just simply want to discuss where to begin – our friendly team of experienced staff will be on hand to guide you through it.
| TENANT FEES PRICE LIST | Amount |
|---|---|
| Holding Deposit (Per Tenancy) This is to reserve a property. It can, with your agreement be used as a contribution towards your first month’s rent or Tenancy Deposit if the Tenancy proceeds to move in/completion. Please note this will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to Rent check, provide materially significant false or misleading information or fail to sign their tenancy (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing.)Should the Tenant(s) withdraw or fail referencing due to non-disclosure and/or falsified references this money will not be returned. | Equal to 1 weeks (agreed) rent |
| Tenancy Deposit (per Tenancy) – Rent under £50,000 per year covers damages or defaults on the part of the tenant during the tenancy. | 5 weeks rent |
| Tenancy Deposit (per Tenancy) – Rent of over £50,000 or over per year covers damages or defaults on the part of the tenant during the tenancy. | 6 weeks rent |
| Unpaid and/or late Rent payment(s) – EnglandInterest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears. Please contact us straight away if you are unable to make a payment. We are here to help so please contact us with any queries. Failure to do so may result in legal action being taken. | Interest at 3% above the Bank of England Base rate from the due date until paid in order to pursue non-payment of rent. |
| Lost Key(s) or other Security DeviceTenants are liable to the actual cost of replacing any lost key(s) or other security device(s).If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £20 per hour for the time taken replacing lost key(s) or other security device(s). | Tenants are liable for the actual cost of replacing any lost keys(s) or other security device(s) |
| Variation of Contract (Tenants Request)To cover the costs associated with taking the landlord’s instructions as well as the preparation and execution of new legal documents.. | £50 per agreed variation |
| Change of Sharer (Tenant’s Request)To cover the costs associated with taking the landlord’s instructions, new tenant referencing, Right to Rent checks, deposit registration as well as the preparation of new legal documents. | £50 per replacement tenant or any reasonable costs incurred if higher |
| Early Termination* (Tenant’s Request)Should the tenant(s) wish to terminate their contract early, they shall be liable for all costs, fees and charges incurred by the landlord for allowing the early termination including the agent’s existing or reletting fees, as well as the rent due under the tenancy until the start date of the replacement tenancy. | This is not an automatic right and will be reviewed & agreed on a case by case basis. |
| Exceptional Circumstances (Tenant’s Request)If extra costs are incurred there will be a charge of £20 per hour for the time taken by the Landlord/Agent in certain limited circumstances. Such costs will be verified in writing in advance where possible. Charges may occur for example when; replacing lost key(s) or other security device(s) eg time taken/costs incurred for delivery to the property. Checkout Costs will vary and may be viewed under the Landlord Fees | If extra costs are incurred there will be a charge of £20 per hour for the time taken by the Landlord/Agent in certain limited circumstances. |
Tenant Process
1 – Let us know your requirements
Give us a call or email to register your interest and let us know what your requirements are. Information such as your budget, location, type of property, bedroom numbers and parking/special requirements are all useful so that our team can search for the right property for you and let you know about any properties that match your requirements
2- Attend viewings
Once we know what you’re looking for, we can book in some viewings so that you can have a look around the potential properties. All viewings are confirmed by telephone or email and you will be accompanied on the viewing by a member of staff, who will be on hand to help with any questions you may have about the property, area or process.
3 – Make an offer!
Once we have found you your suitable property, you can then make an offer to move in. Your offer will need to be presented in writing, along with any additional information or requests you have. This offer will then be sent to the landlord to accept or reject.
4 – Offer agreed
If the landlord accepts your offer, we begin reference checks. The aim of reference checks is to get a better picture of your suitability for the property as well as if you can afford the agreed rent. If you can afford the property is usually based on 2.5x your annual rent, compared to your annual salary.
5 – Provide your documents
To follow legal procedures and for referencing checks, you will need to provide the following documents
- Photographic ID per applicant
- Employment details (accounts if self-employed)
- 3 years address history
- Current landlords’ details
- Referees or guarantor details (if required)
If any issues arise during the referencing check, we will notify you immediately. Once all checks are received and agreed, we will commence preparation of the tenancy agreement.
6- Move in!
Once everything is agreed, you can then move into the property. By move in day you will need to have paid your first months rent in advance and your security deposit. You will also need to ensure you have signed the tenancy agreement. You will be given the keys to the property as well as any relevant gas and electric certificates, details of where your deposit is held, details of who to contact and of your utility providers. You will also be given a copy of the inventory report completed, which will detail the current condition of the property, it is important that you sign this and let us know if anything is missing.
After Moving In
We will be on hand throughout the tenancy to help with any maintenance or rental issues you may have. You will be sent a renewal letter 3 months prior to the end of your tenancy and we will need your confirmation within one month as to whether you wish to renewal your tenancy, or vacate the property once the lease has expired. Please note if you do decide to leave, we do require the property to be left in a clean and reasonable condition for viewings, which we will give you plenty of notice for.
There will likely be regular inspections of the property, which again you will be given sufficient notice for. It is in your best interest to keep the property in good condition so that you are not liable for any loss of deposit or repair costs. We are always here to help!